Privacy Policy for Urban Paws Academy

At Urban Paws Academy, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our services, including Puppy Socialisation Classes, Obedience Training (Basic to Advanced), Behavioural Consultations, Gung-Ho Dog Sports Preparation, One-to-One Home Sessions, and Online Training Resources.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Information You Provide Directly to Us:

• Personal Identifiers: Such as your name, postal address (e.g., 14 Beechwood Drive, Flat 3B, Manchester, Greater Manchester, M20 6AB, United Kingdom), telephone number (+44 161 888 7777), and email address (info@urbanpawsacademy.co.uk) when you register for classes, book consultations, or contact us.
• Pet Information: Details about your dog(s), including breed, age, health conditions, training history, and behavioural issues, necessary for us to tailor our training programs and consultations effectively.
• Payment Information: We may collect payment details (e.g., credit/debit card numbers for processing transactions) through secure third-party payment processors. We do not store full payment card details on our servers.
• Communication Data: Content of communications you send to us, such as emails, voicemails, or messages sent through our website contact forms.

1.2 Information Collected Automatically (via our online platform):

• Usage Data: Information on how you access and use our online resources, such as pages visited, time spent on pages, and referring URLs.
• Technical Data: Your IP address, browser type, operating system, and device identifiers.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected information for various purposes, primarily to provide and improve our pet training services.

• To Provide and Maintain Our Services: Including scheduling classes, conducting behavioural consultations, and delivering online training content.
• To Personalise Your Experience: Tailoring training advice and programs based on your dog’s specific needs and your expressed preferences.
• To Process Transactions: For booking and payment for our services.
• To Communicate with You: Sending confirmations, updates about classes, service announcements, and responding to your inquiries and requests.
• For Internal Operations: Including data analysis, improving our service offerings, and ensuring the security of our online platform.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processing, website hosting, email delivery). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• Consent: We may share your information with your explicit consent.

4. Data Security

The security of your data is important to us. We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Your Data Protection Rights (GDPR)

As a user in the United Kingdom, under the General Data Protection Regulation (GDPR), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact details.

7. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not directed to individuals under the age of 18 (children). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us by post at: